Seven Seas Casino (“Seven Seas Casino”, “Seven Seas”, or “the company”) processes personal information of users accessing services in Canada in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy laws. This Privacy Policy describes how personal information is collected, used, disclosed, retained and protected.
By creating an account, participating in competitions or tournaments, or otherwise using the services, a user confirms that this Privacy Policy has been read and understood and consents to the collection, use and disclosure of personal information as set out below.
1. Information Collected
Seven Seas Casino collects personal information necessary to operate the services, verify eligibility, ensure security and comply with regulatory obligations. The types of information collected include the following.
1.1. Personal Identification Information
- Name
- Date of birth
- Residential address
- Email address
- Telephone number
- Government-issued identification documents required for age verification and Know Your Customer (KYC) compliance
1.2. Financial Information
- Payment method details, including credit card information, bank account numbers and e-wallet credentials
- Transaction history
- Deposit and withdrawal records
- Prize payment information
1.3. Gameplay and Account Data
- Account registration details
- Username
- Password (stored in encrypted form)
- Betting history
- Gaming preferences
- Session duration
- Competition entries and tournament participation records
- Prize claims
1.4. Technical Data
- IP address
- Device type
- Operating system
- Browser type
- Geolocation data (used to verify provincial jurisdiction)
- Cookies and other tracking technologies used for security, fraud prevention and service improvement
2. Use of Personal Information
Personal information is collected and processed for specific and lawful purposes, including:
2.1. Eligibility Verification
- Verification that the user meets the minimum age requirement of 18 years
- Verification that the user is located within permitted Canadian jurisdictions where the services are legally available
2.2. Account Administration
- Creation and management of user accounts
- Authentication of user identity
- Processing registrations for competitions and tournaments
- Delivery of prizes to eligible winners
2.3. Security and Fraud Prevention
- Monitoring accounts and transactions to detect and prevent fraudulent activity, abuse of services, money laundering and other illegal conduct
- Use of technical data to identify suspicious patterns and protect user accounts
2.4. Regulatory Compliance
Personal information may be shared with provincial gaming regulators and crown agencies, including:
- Alcohol and Gaming Commission of Ontario (AGCO)
- Ontario Lottery and Gaming Corporation (OLG)
- British Columbia Lottery Corporation (BCLC)
- New Brunswick Lotteries and Gaming Corporation (NBLGC)
- Nova Scotia Gaming Corporation (NSGC)
Such sharing occurs where required by law, by gaming legislation or by licensing conditions.
2.5. Responsible Gambling
- Processing data to implement responsible gambling tools, including deposit limits, self-exclusion programs and session time tracking
- Providing access to support resources required under Canadian gaming regulations
2.6. Marketing Communications
With user consent where required by law, contact information may be used to send:
- Promotional materials
- Newsletters
- Service updates
Consent for marketing communications may be withdrawn at any time, subject to legal or regulatory limits on such withdrawal.
2.7. Service Improvement
- Analysis of aggregated and anonymized data for research and analytics
- Content personalization within the service
- Improvement of website and platform functionality
3. Information Sharing and Disclosure
Seven Seas Casino does not sell personal information to third parties. Personal information may be disclosed in the following circumstances.
3.1. Regulatory Authorities
Personal information may be disclosed to gaming regulators, law enforcement agencies and crown partners as required by Canadian gaming legislation, applicable regulations and licensing conditions.
3.2. Service Providers
Third-party vendors may be engaged to provide services such as:
- Payment processing
- Identity verification
- Fraud detection and prevention
- Technical infrastructure and hosting
- Customer support
Such service providers are contractually required to protect personal information and to use it only for the specific purposes for which it is disclosed.
3.3. Legal Obligations
Personal information may be disclosed where required by:
- Court order
- Subpoena
- Other lawful process
Information may also be disclosed to protect the rights, property or safety of the company, users or the public, as permitted or required by law.
3.4. Business Transfers
In the event of a merger, acquisition, reorganization or sale of assets involving Seven Seas Casino, personal information may be transferred to a successor or affiliated entity. Any such transfer will remain subject to applicable privacy laws and will be carried out in a manner designed to ensure continued protection of personal information.
4. Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes set out in this Privacy Policy and to comply with legal, regulatory, accounting and reporting obligations. Retention periods may vary depending on the type of data and applicable requirements.
- Account and identity verification records are retained for the duration of the account relationship and for a minimum period thereafter, as required by anti-money laundering regulations and gaming authority directives.
- Financial transaction records are maintained in accordance with tax, financial reporting and anti-money laundering record-keeping requirements.
- Gameplay data is retained to support responsible gambling monitoring, dispute resolution and regulatory audits.
Upon account closure or expiry of applicable retention periods, personal information is securely deleted, anonymized or otherwise rendered irreversibly de-identified, unless continued retention is required or permitted by law.
5. Data Security
Seven Seas Casino implements technical, administrative and physical safeguards to protect personal information against unauthorized access, disclosure, alteration and destruction. These measures include:
- Encryption of sensitive data during transmission and storage
- Access controls limiting employee and contractor access to personal information on a need-to-know basis
- Regular security audits, vulnerability assessments and penetration testing
- Use of secure data centers with environmental and physical access controls
- Incident response procedures to address potential data breaches and security events
No security measure can provide absolute protection in all circumstances. Users are responsible for maintaining the confidentiality of account credentials and for promptly reporting any suspected unauthorized access or misuse of an account.
6. Your Privacy Rights
Subject to applicable Canadian privacy legislation, including PIPEDA and relevant provincial laws, users have the right to:
- Request access to personal information held about them and obtain copies of such records, subject to lawful exceptions
- Request correction of inaccurate or incomplete personal information
- Withdraw consent for marketing communications or other consent-based processing, subject to legal or contractual restrictions and reasonable notice
- Request deletion of personal information where legally permissible and where the information is not subject to mandatory retention or other legal obligations
- Lodge a complaint with the Office of the Privacy Commissioner of Canada or with a relevant provincial privacy authority if there are concerns that privacy rights have been infringed
To exercise these rights, a request may be submitted to the Privacy Officer using the contact details provided in Section 8.
7. Cookies and Tracking Technologies
Cookies, web beacons and similar technologies are used to support operation and security of the services, to enhance user experience and to analyze website traffic. These technologies may include:
- Session cookies, which are deleted when the browser is closed
- Persistent cookies, which remain on the device until expiry or manual deletion
Browser settings can be configured to refuse some or all cookies or to alert the user when cookies are being sent. Refusal or disabling of cookies may limit access to certain features or functionality of the services.
Third-party analytics providers may also use cookies and similar technologies. Use of such technologies by third parties is subject to the privacy policies of those providers.
8. Contact Information
Questions, concerns or requests relating to this Privacy Policy or to the handling of personal information by Seven Seas Casino may be directed to:
Seven Seas Casino
Attention: Privacy Officer
Inquiries will be addressed within 30 days, in accordance with PIPEDA requirements, subject to any permitted extensions or limitations under applicable law.
9. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements, regulatory guidance, business practices or service offerings. Material changes will be communicated through notices on the website or by direct notification to users, where required by law.
Continued use of the services after an updated Privacy Policy has been posted or communicated will be interpreted as acceptance of the revised terms, to the extent permitted by applicable law.
This Privacy Policy is effective as of the date of publication and applies to all personal information collected in connection with Seven Seas Casino services in Canada.